Post by cassiechase on Sept 27, 2016 20:03:35 GMT
I recently read a great book called "Crucial Conversations: Tools for Talking When Stakes are High."
The book defines a crucial conversation as "as discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong," and the outcome greatly impacts their lives. It also mentions that people tend to handle crucial conversations in one of three ways: (1) they avoid them, (2) they face them and handle them poorly, or (3) they face them and handle them well.
Basically, the book goes into the fundamental principles of high-stakes communication. And, if you're like me, you avoid high-stakes or confrontational conversations like the plague. It talks about the whole dynamic of crucial conversations in a really comprehensive way. I highly recommend you pick up this book (or get it on audio book). It's a pretty quick read too.
"The single biggest problem in communication is the illusion that it has taken place." - George Bernard Shaw
